Knowledge Management & Intranet Implementation
How I led SandboxAQ's first company-wide knowledge system from vendor selection through launch.
SandboxAQ was a growing company with no centralized knowledge system (policies, documents, and resources were scattered across Coda, Google Drive, and Slack with no clear structure or ownership). As the company scaled, information was getting harder to find and harder to maintain.
At a glance:
6 weeks — Implementation timeline
300+ — Employees onboarded
12 — Group owners trained
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Project implementation lead: I drove full rollout from vendor kickoff to company-wide launch in 6 weeks
Led vendor evaluation and presented recommendations to HR and IT leadership
Owned content architecture, workspace branding, and department page build-out
Developed role-based training resources and a company-wide admin playbook
Trained 12 group owners across general managers, executive assistants, and individual contributors
Partnered cross-functionally with HR, IT, and department leads throughout implementation
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300+ employees onboarded onto the platform within the first year
100+ company-wide communications published through Haystack, replacing ad-hoc Slack announcements
12 department group owners trained across roles — including general managers, executive assistants, and individual contributors — to independently manage their team pages
All department group pages built out and actively maintained across every team
Haystack established as the company's primary knowledge hub and source of truth for policies, resources, and announcements